Contact Us
We’re here to help you every step of the way.
Whether you have a question about your order, product details, or customization options - our support team is always ready to assist.
We’re here to help - please fill out the form below or email us directly at support@packsmithgear.com.
Reach us directly:
📧 Email: support@packsmithgear.com
🛍️ For order inquiries: sales@packsmithgear.com
🕐 Response Time:
We reply to all messages within less than 4 hours (Mon–Sat).
Need something custom-made?
If you want your own personalized backpack or a special design for your team, contact us at sales@packsmithgear.com - our design team will reach out within 1 business day.
Our Promise
At PackSmithGear, we take every message seriously.
We don’t outsource - your requests are handled by our in-house team who truly understand our products.
Contact Us
Shipping Time
We typically deliver within 8–10 business days. Expedited (7 days) available.
Privacy
Your information and payment are handled securely and never shared without consent.
Response Time
Our team replies within 4 hours on business days — real people, real help.
Lifetime Warranty
We stand behind our products for life — built to last, guaranteed.