Cancellation Policy

At PackSmith Gear, we value your trust and strive to ensure a smooth and transparent shopping experience. Please review our cancellation policy carefully before placing your order.

1. Payment Options

• All orders must be paid in full at the time of purchase through our secure checkout system.
• We do not offer Pay After Delivery or Cash on Delivery options.

2. Order Cancellation

• Orders may be cancelled within 24 hours of placing the order, provided that the order has not yet been processed or shipped.
• Once your order enters the processing or shipping stage, it cannot be cancelled.

3. Refund Requests

• Refunds are only applicable if the product received is not as described, damaged, or defective upon arrival.
• If the product matches what was promised (as per the product description, specifications, and images), a refund cannot be requested due to change of mind or personal preference.
• To initiate a refund request, please contact our support team within 7 days of receiving your order, along with clear images and proof of issue.

4. Fraud Risk Management

• To protect our customers and business, any orders flagged as high-risk for fraud will be automatically cancelled.
• A notification will be sent to the customer in such cases.

For any questions or concerns regarding your order or cancellation, please contact our support team at support@packsmithgear.com.

Thank you for choosing PackSmith Gear — where reliability meets craftsmanship.