Warranty & Repair

Our Promise

At PackSmith, we believe in crafting backpacks that last. Every item is made with care, precision, and premium materials — built to withstand years of use.

We stand behind our craftsmanship, which is why we offer a 2-year limited warranty against manufacturing defects in materials or workmanship.

What’s Covered

• Defects in zippers, buckles, or stitching
• Faulty fabric or hardware under normal use
• Manufacturing issues that affect performance

What’s Not Covered

• Normal wear and tear (scratches, scuffs, fading)
• Accidental damage, misuse, or neglect
• Modifications or repairs not performed by PackSmith

Need a Repair?

If something goes wrong, we’re here to help.
1. Email our support team at support@packsmithgear.com
2. Include your order number, a photo of the issue, and a short description
3. Our team will review it within 2–3 business days and guide you through the next steps

Depending on the issue, we may:

• Repair your item
• Replace it with a new one
• Or offer store credit

Sustainability Promise 🌍

Whenever possible, we repair instead of replace — because keeping products in use is better for the planet.

Lifetime Support

Even after your warranty expires, we’ll always do our best to offer repairs at a fair cost. We want every PackSmith bag to travel with you for years.